Last week I scheduled an estimate with a flooring company for the work on the downstairs. This was on Wednesday May 20th. He asked what day the following week worked best: Tuesday, Wednesday, or Thursday. I asked if Friday worked. He said sure, took my information and hung up. I came home on Friday (the 22nd) to find two messages from him and his card in my door. Apparently, he thought I meant the 22nd and I thought he meant the 29th. I felt terrible. Thankfully, he's willing to come back.
Today's lesson: confirm the actual DATE not just the day.
Francois Catroux by David Netto
8 hours ago